Development of a Model and Measure of Process-Oriented Quality of Care for Substance Abuse Treatment
The Journal of Behavioral Health Services and Research Online First 22 May 2009

The development of a detailed model of substance-abuse treatment (SAT) staff performance is described. The model describes the key behaviors of SAT staff. Specifically, researchers used the critical incident technique to develop the model, which includes a total of 15 dimensions, nested under four meta-dimensions: providing clinical services, employee citizenship behaviors, providing clinical support, and managerial behavior. Development and validation of a measure based on the model are also described.

Read Full Abstract

Request Reprint E-Mail: fm@maelconsulting.com
___________________________________________________